Procedure for Warranty Returns

Please see the RMA Policy and RMA Shipping suggestions for information on the procedure for returning merchandise for Warranty work and or replacement.

30 – Day Warranty

Some items when specifically stated included, but not limited to CPU’s, used and or refurbished items may come with a Maximum of a 30-Day replacement warranty. CPU’s purchased with a system board will be granted a one year replacement.

1 – Year Warranty

All new items except when specifically excluded by information listed with the product come with a one-year replacement warranty. CPUs as previously stated do not initially include a one-year warranty unless they are purchased with a motherboard. This warranty guarantees that items purchased from IT Guidance will be defect free for a period of one year. If during that one year period an item ceases to function, due to manufacturer or mechanical defects IT Guidance will replace the item upon receipt by our RMA Department. Replacements will be assessed in the following fashion.

• 0 – 90 Days: Immediate replacement upon determination of faulty product by RMA Department. This replacement will be with a new product if possible, or repaired and or refurbished if new product is unavailable.
• 90 Days – 1 Year: Upon determination of faulty product by the RMA Department, IT Guidance will replace the item based on availability. Items no longer available in the market may be subject to availability and may require additional time to obtain a replacement. In some situations due to availability customers may be given the option to choose fair market value for the defective product and choose a current market substitution. IT Guidance will not force a substitution of a product but additional time for RMA replacement maybe required. In some cases customers may be encouraged to deal directly with the manufacturer for replacement as often the manufacturer warranty is longer than the one year warranty provided by IT Guidance.

2 – Year Warranty

New Systems except when specifically excluded by information listed with the product come with a two-year replacement warranty. CPUs as previously stated do not initially include a one-year warranty unless they are purchased with a motherboard. This warranty guarantees that Systems purchased from IT Guidance will be defect free for a period of two years. If during that two year period an item ceases to function, due to manufacturer or mechanical defects IT Guidance will replace the item upon receipt by our RMA Department. Replacements will be assessed in the following fashion.

• 0 – 90 Days: Immediate replacement upon determination of faulty product by RMA Department. This replacement will be with a new product if possible, or repaired and or refurbished if new product is unavailable.
• 90 Days – 2 Years: Upon determination of faulty product by the RMA Department, IT Guidance will replace the item based on availability. Items no longer available in the market may be subject to availability and may require additional time to obtain a replacement. In some situations due to availability customers may be given the option to choose fair market value for the defective product and choose a current market substitution. IT Guidance will not force a substitution of a product but additional time for RMA replacement maybe required. In some cases customers may be encouraged to deal directly with the manufacturer for replacement as often the manufacturer warranty is longer than the one year warranty provided by IT Guidance.

Extending Warranty

IT Guidance has extended warranty plans upon request.