Return Merchandise Authorization (RMA) Policy

• Order number
• Order date
• Full Name
• Email address
• Daytime Contact number
• Replacement method
• Payment Method
• Item Code
• Serial No. (If one is written on the invoice)
• Give a brief and accurate description of the problem. (Ex: "Video Card causes my computer to reboot."- This is acceptable. "Doesn't work." - This leaves a lot to the imagination, and does not identify a specific problem.)

To return a defective product you need to obtain a RMA number. You will need to email RMA@ITGuidance.net with the information outlined above. Once your information has been received an RMA number will be issued back to you by email within 48 hrs.

A correct RMA number must accompany all returned merchandise. Item(s) returned without a RMA number displayed on the outside of the box will not be opened until an RMA is issued.

When shipping an item back for replacement or return, make sure the RMA number is clearly printed on the box. It is a good idea to write the number on 3 sides of the box. This allows our receiving department to process it faster. When packing an item to ship back for RMA, you may use the original shipping package if it is in useable condition. It is suggested that you retain the original shipping box for a period of 2 weeks while you allow the product to work under a load. It is required that static sensitive items including but not limited to memory, harddrives, system boards, audio cards, video cards, and other internal components be shipped in an individual static bag. Failure to pack an item in a static bag will automatically void the warranty.

All replacement items will be shipped via prepaid shipping.

Product returned after 30 days will be received for repair or replacement only. Items will require testing, at no charge, before a replacement will be issued. No items will be accepted for credit after 30 days from original purchase. Please read our Credit Policy for details. Physically damaged items will not be accepted. This includes: Tool marks, removal of stickers, defacing, scratches, cracks, writing, melting, removal of warranty tags, or any damage that can directly be attributed to abuse or damage by the end user. Items received damaged (upon receipt by the customer) should be reported immediately by contacting Customer Service via Phone or Email.

Shipping boxes that are received crushed or broken open will be declined. When possible Customer Service will contact the User via the RMA tracking number listed on the outside of the box. Customer Service will notify them of their claim with the shipping agent. It is important to obtain insurance up to the value of the product when shipping it for RMA to minimize potential financial loss. IT Guidance assume no financial obligation for items received damaged.

Replacement of any item will not be extended the warranty beyond the original warranty period with IT Guidance. All warranty is from the original purchase date.